Icertis L3 Production Support - 5 YoE - Any UST Location | Immediate Joiner

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Key Responsibilities

• Provide Level 3 production support for complex and high-severity Icertis issues
• Perform deep root cause analysis across configurations, rules, workflows, and data models
• Troubleshoot API and integration issues with SAP Ariba, SAP S/4HANA, and other systems
• Support and maintain Icertis data models , schema extensions, and impact analysis
• Handle data fixes, bulk updates, and corrective scripts as per platform guidelines
• Support platform upgrades, patches, regression testing , and production deployments
• Collaborate with Icertis product support for critical defects and escalations
• Guide L2 teams and contribute to long-term issue prevention and system stability

Must-Have Skills

• 5+ years of experience on enterprise SaaS platforms with strong hands-on Icertis (ICI) experience
• Strong knowledge of Icertis configuration, data architecture, rules framework, and workflows
• Proven experience in production support for large-scale CLM implementations
• Strong expertise in REST APIs, JSON, OAuth , and API troubleshooting
• Experience handling high-severity incidents, RCA, and escalation management
• Immediate joiner or short notice preferred

Good-to-Have Skills

• Experience with SAP Ariba, SAP S/4HANA , and middleware platforms
• Exposure to performance tuning, monitoring, and scalability improvements
• Experience in release management and change management
• Prior experience working in L3 / critical support environments

Primary Skills

Icertis, API Integration, Production Support, REST APIs